Authors - Tiurida Lily Anita, Ali Faik, Muhammad Zilal Hamzah, Hainnuraqma Rahim Abstract - Web accessibility and usability are fundamental pillars for ensuring effective digital inclusion, especially in higher education institutions committed to equity in access to information. This study aimed to evaluate the usability and accessibility of the website of the Inclusion, Social Equity, and Gender Unit at the Technical University of Manabí, using the WCAG 2.0 guidelines. A mixed methodology with a qualitative and applied approach was employed. Initial results revealed a low level of compliance with accessibility standards, highlighting deficiencies in the principles of perceptibility and operability, such as the absence of alternative descriptions for images and insufficient contrast. After implementing improvements, the website achieved 76% compliance according to a manual review, with notable progress in responsive design and the incorporation of an accessibility toolbar. However, challenges remain regarding the principle of robustness, underscoring the importance of combining automated tools with thorough manual evaluations. Future work will adopt WCAG 2.1 guidelines and integrate advanced assistive technologies to overcome current limitations, promoting a more inclusive and accessible digital environment for all users.
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