Authors - Pablo Figueroa, Valeria Yunga, Pablo Ramon, Nelson Piedra Abstract - Traditional airport meet-and-greet operations are often characterized by a sea of physical placards and manual, paper-based logging systems. This manual approach not only creates logistical clutter in arrival halls but also leads to significant information lag and frequent data entry errors during the administrative reconciliation process. This paper presents the design and implementation of a centralized digital platform developed to streamline the coordination be-tween airport authorities, hotel representatives, and arriving passengers. Utilizing a responsive web-based architecture, the system eliminates the requirement for native application installations, thereby ensuring immediate accessibility for international travelers and hotel staff through their mobile devices. The platform integrates a multi-tier interface that facilitates real-time booking, automated digital check-ins, and instantaneous data synchronization. By replacing error-prone manual key-in tasks with an automated data pipeline, the system provides airport management with real-time operational visibility and analytics. Preliminary results from the implementation demonstrate a substantial reduction in guest waiting times and a marked improvement in data accuracy. Ultimately, this digital transition enhances terminal space management and provides a more seamless, professional experience for international arrivals, establishing a scalable model for modern airport ground handling services.
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